FAQ - Help

Frequently Asked Questions (FAQ)

Last updated: 7 October 2025

Orders and Production

  • Are items made-to-order? Yes. Each product is created on demand, which typically takes 2–5 business days before shipping; over half of orders ship within 3 days, but this can vary with volume and capacity. Estimated delivery time = fulfillment time + shipping time, and is not a guarantee.

  • Can an order be changed or canceled? Orders move to production quickly and may not be cancelable once production starts; contact support as soon as possible for any urgent requests.

  • Will my order ship together? Orders may ship from different facilities based on product availability and destination, resulting in multiple packages.

Sizing and Product Details

  • How should size be chosen? Use the size chart on each product page; when between sizes, consider sizing up. Made-to-order items aren’t eligible for returns due to sizing.

  • Will colors match what is seen on screen? Minor variations may occur due to display calibration and print methods; this isn’t considered a defect.

Shipping and Delivery

  • How long does delivery take after fulfillment? Typical windows:

    • UK: Express 1–3 business days; Standard 5–20 business days

    • EU: Express 1–3 business days (UK only); Standard 5–20; DDP 3–7

    • USA: Standard 3–4 business days; Express 1–3

    • Canada: Standard 3–4 (domestic post-fulfillment) or 5–20 international; Express 1–3
      Exact options depend on route and product; EDTs are estimates, not guarantees.[4][

  • Is tracking provided? Yes. Tracking details are emailed at dispatch; allow 24–48 hours for updates to appear.

Customs, Taxes, and Duties

  • Will duties/taxes be charged? International shipments may incur duties or taxes payable by the recipient unless Delivered Duty Paid (DDP) is shown at checkout for supported routes. Customs clearance may add time.

Returns and Replacements

  • Are returns accepted? For made-to-order products, returns for change of mind or wrong size aren’t accepted. Defective, damaged, misprinted, or fulfillment-error items qualify for a free replacement or refund.

  • How to report an issue? Email support within 30 days of delivery with photos and a short description. Claims must be submitted within 30 days for coverage. Most cases don’t require sending the item back.

  • What if tracking shows delivered but the package isn’t here? Check with neighbors or the local post office. If still missing, contact support; SportandSoul doesn’t cover lost packages marked “Delivered,” so replacements may be discretionary.

Address and Delivery Issues

  • Wrong or incomplete address? Carriers may return undeliverable packages to the facility. Our distribution Partners holds returns for 30 days; reshipments incur shipping fees—coverage is at store discretion. Double‑check the address at checkout.

  • Missed delivery/failed delivery? Follow the carrier notice and tracking. If returned to sender, contact support to arrange reshipment (additional shipping fees may apply).

Sustainability and Quality

  • Why made-to-order? Reduces overproduction and waste by making only what’s ordered.

  • Quality checks? Orders go through Printful’s multi-step quality control; if something slips through or is damaged in transit, a replacement will be arranged.

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