Refund policy

🎽 sportandsoul.com Returns & Refunds Policy

Last updated: 7 October 2025

We want you to love your purchase — if something's not quite right, we're here to help. Below is our comprehensive guide to how returns and refunds work at sportandsoul.com across all our markets.

🔁 Returns & Exchanges

Made-to-Order Policy

Because our products are made-to-order and personalized to your specifications, we do not offer returns or exchanges for:

  • Buyer's remorse or change of mind

  • Wrong size selection (please use our size charts!)

  • General dissatisfaction without a product defect

  • Color variations due to screen/device differences

However, if your item arrives damaged, misprinted, or otherwise not as expected, we will make it right at no extra cost to you.

✅ Eligible for Replacement or Refund

You may be entitled to a free replacement or full refund if:

  • Your item arrives damaged during shipping

  • There's a manufacturing error (e.g., misprint, wrong design, poor quality)

  • The item is defective or faulty

  • It was lost in transit and cannot be tracked

  • The item is not as described on our website

How to Request a Return/Refund

For All Markets: Email us within 30 days of delivery with:

  1. Your order number

  2. A clear photo of the issue

  3. A short description of the problem

📩 Email: info@sportandsoul.com

🚫 Not Eligible for Return or Exchange

  • Incorrect size ordered (please review size charts carefully!)

  • Color variation due to screen/device differences

  • General dissatisfaction without a manufacturing defect

  • Orders returned without prior approval

  • Items damaged by customer misuse or normal wear

⏱️ Processing Times

Approved Claims

  • Replacements: Ordered within 5-10 business days

  • Refunds: Processed within 14 days of approval (EU/UK requirement)

  • US/Canada refunds: Processed within 7-14 business days

Refund Methods

  • Full refund to your original payment method

  • Free replacement shipped from nearest fulfillment center (US, EU, CA, UK)

🌍 Regional Consumer Rights

🇬🇧 United Kingdom

Your purchase is protected under the Consumer Rights Act 2015:

  • 2-year warranty against manufacturing defects

  • Made-to-order items are exempt from the 14-day cooling-off period

  • Right to repair, replacement, or refund for faulty goods

🇪🇺 European Union

Your purchase is protected under EU Consumer Rights Directive:

  • 2-year legal guarantee for all products

  • Made-to-order/personalized items are exempt from 14-day withdrawal right

  • Right to repair, replacement, or refund for non-conforming goods

🇺🇸 United States

  • Products must meet advertised specifications

  • Made-to-order items are not subject to general return requirements

  • State-specific disclosure: This policy is clearly posted as required by applicable state laws

  • FTC Mail Order Rule compliance for shipping and refunds

🇨🇦 Canada

  • No general legal requirement for returns on made-to-order items

  • Manufacturing defects covered under consumer protection laws

  • Provincial consumer protection may provide additional rights

📦 Do I Need to Ship It Back?

In most cases, NO — you won't need to return the defective item to us. We'll confirm this in our reply once you send photos and details. You may be asked to dispose of or donate the misprinted item locally for environmental reasons.

Exception: High-value items (>$100 CAD/USD/EUR/GBP) may require return shipping, which we'll cover with a prepaid label.

👕 Tips for a Smooth Order

  • Double-check sizing using the size chart on each product page

  • Verify your shipping address at checkout

  • Review product details carefully before ordering

  • Contact us before ordering if you're unsure about anything

📋 Important Legal Information

Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If goods are faulty, not as described, or unfit for purpose, you may be entitled to additional remedies as provided by law in your jurisdiction.

Policy Disclosure

This returns policy is made available:

  • On our website footer

  • During checkout process

  • In order confirmation emails

  • On product pages

Contact Information

  • Email: info@sportandsoul.com

  • Response time: Within 24 hours during business days

  • Business hours: Monday-Friday, 9 AM - 5 PM GMT

🏸 About sportandsoul.com

Thanks for supporting sportandsoul.com — we're a small business committed to quality, sustainability, and next-level sport vibes. Every product is made-to-order to reduce waste and ensure you get exactly what you want.

Questions? We're here to help! Reach out anytime at info@sportandsoul.com.

This policy complies with consumer protection laws in the UK (Consumer Rights Act 2015), EU (Consumer Rights Directive), US (FTC regulations and applicable state laws), and Canada (provincial consumer protection acts). Made-to-order and personalized products are legally exempt from standard cooling-off periods in all jurisdictions where we operate.